# FAQ

## How can we help?

Search our knowledge base, or browse the topics below.

### Getting started

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Click Sign up in the top-right corner, enter your email and a strong password, then verify your email to activate your workspace.

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Yes. Every paid plan includes a 14-day free trial. No credit card is required to start.

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From Settings → Team, click Invite member and enter their email. They’ll receive an invitation link valid for seven days.

### Billing & plans

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We accept all major credit and debit cards. Annual Enterprise plans can be paid by invoice.

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Yes. Upgrades take effect immediately and are pro-rated. Downgrades take effect at the end of the current billing cycle.

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We offer a full refund within 30 days of your first paid invoice, no questions asked.

### Security & privacy

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Data is stored in encrypted form in SOC 2-certified data centers. You can choose your region (US or EU) when you set up your workspace.

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Yes, on the Enterprise plan. We support SAML 2.0 and OIDC with providers including Okta, Azure AD, and Google Workspace.

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You can export your data at any time from Settings → Data. Deletion requests are honored within 30 days per our DPA.

### Still need help?

Can’t find what you’re looking for? Our support team is happy to help.

Contact support